Privacy with
clarity & care.
This Privacy Policy explains how Noventra Shop, operated by Noventra Commerce Private Limited, collects, uses, stores, shares and protects information when you browse our website, purchase Sarees or Kurta Sets, create an account, make a payment or contact us.
Your information deserves responsible handling.
We collect information only for legitimate ecommerce, transaction, customer-support, security and legal purposes connected with operating Noventra Shop.
Important Privacy Information
By accessing or using Noventra Shop and voluntarily providing information through our website, you acknowledge the practices described in this Privacy Policy, subject to rights available under applicable Indian law.
About Noventra Shop
Noventra Shop is an ecommerce brand operated by Noventra Commerce Private Limited. We operate an online women’s fashion store focused on Sarees and Kurta Sets.
Noventra Commerce Private Limited is responsible for managing personal information collected through the Noventra Shop website where such information is under its control, subject to applicable laws and contractual arrangements with service providers.
Scope of This Policy
This Privacy Policy applies to information collected when you interact with Noventra Shop through our website and related ecommerce services.
This includes information collected when you:
- Browse Sarees, Kurta Sets or other website pages.
- Register or use a customer account.
- Add products to your cart or wishlist.
- Place an order through our website.
- Make or attempt an online payment.
- Request cancellation, return, replacement or refund.
- Track an existing order.
- Contact our customer support team.
- Submit a complaint or grievance.
- Subscribe to eligible promotional communications.
Information We May Collect
Depending on how you use Noventra Shop, we may collect information reasonably necessary to provide ecommerce services and complete transactions.
Identity Information
Your name and other information used to identify the customer placing an order.
Contact Information
Mobile number, email address and other communication details provided by you.
Delivery Information
Shipping address, billing address, city, state, PIN code and delivery instructions.
Order Information
Products ordered, quantity, selected variants, pricing, discounts, order number and status.
Account Information
Customer account details, saved addresses, preferences and related account activity.
Support Information
Communications, complaints, return requests, grievances and other information you provide.
For Sarees and Kurta Sets, we may process product information such as selected size, colour, style, variation, quantity and related product preferences where necessary to complete your order.
How We Collect Information
Information may be collected directly from you, automatically through website technology or through service providers involved in your transaction.
- Information entered during checkout.
- Information provided during customer account registration.
- Details submitted through customer-support communications.
- Information provided for returns, refunds, cancellations or grievances.
- Payment status and transaction references provided by payment service providers.
- Delivery status received from courier or logistics partners.
- Technical and usage information generated while accessing the website.
How We Use Your Information
Information may be used for legitimate ecommerce, operational, security, customer-support and legal purposes.
Receive, confirm and process customer orders.
Arrange packaging, shipping and delivery.
Send transaction and order-status updates.
Process eligible cancellations, returns and refunds.
Provide customer support and grievance redressal.
Maintain GST, accounting and transaction records.
Detect suspicious, fraudulent or abusive activity.
Protect customer accounts and website systems.
Improve website functionality and user experience.
Comply with applicable legal obligations.
Payment Information
Online payments may be processed through authorised payment gateways, banks, UPI service providers or other payment partners made available during checkout.
Payment providers may process payment-related information required to complete, authenticate, reconcile or verify a transaction.
Noventra Shop may receive limited transaction details such as payment status, transaction ID, payment method and gateway reference where required for order processing.
Noventra Shop will never ask you to disclose your UPI PIN, card PIN, complete banking password or OTP to a customer-support representative.
Cookies & Similar Technologies
Our website may use cookies and similar technologies required for ecommerce functionality, security, customer preferences and website performance.
Cookies may be used to:
- Keep products in your shopping cart.
- Maintain customer login sessions.
- Remember selected website preferences.
- Support checkout functionality.
- Help identify technical or security issues.
- Understand general website usage and performance.
You may manage certain cookies through your browser settings. Disabling essential cookies may prevent shopping-cart, account or checkout functions from working correctly.
When Information May Be Shared
Noventra Shop does not sell customer personal information as a business practice.
Information may be shared with service providers only where reasonably required to provide a service, complete a transaction or comply with law.
Data Security
We take reasonable administrative, technical and organisational measures designed to protect information under our control against unauthorised access, misuse, alteration, disclosure or loss.
Depending on our systems and service providers, these measures may include account controls, authentication, software updates, secure transmission mechanisms, controlled access and website-security measures.
No internet transmission, website, payment network or electronic-storage method can be guaranteed to be completely secure.
Never disclose your password, OTP, UPI PIN, card PIN, CVV or internet-banking password to an unknown person.
Data Retention
We may retain information for as long as reasonably necessary to provide our services, administer customer accounts, complete transactions or comply with applicable legal requirements.
Information may need to be retained for:
- Order fulfilment.
- Returns and refunds.
- Customer support.
- Accounting and GST records.
- Fraud and security investigations.
- Legal disputes or claims.
- Statutory or regulatory obligations.
Information no longer reasonably required may be deleted, anonymised or securely archived in accordance with applicable law and internal retention practices.
Your Privacy Choices
Subject to applicable law, identity verification, technical feasibility and statutory retention obligations, customers may contact us regarding:
- Correction of inaccurate personal information.
- Updating customer account or contact details.
- Questions about information associated with their account.
- Requests for deletion where legally permissible.
- Withdrawal from eligible marketing communications.
- Privacy and information-security concerns.
Certain information may need to be retained even after a deletion request where required for taxation, accounting, transaction records, security, legal claims or regulatory compliance.
Marketing Communications
Where permitted by law and where required based on your choice or consent, we may send promotional communications concerning Noventra Shop.
These communications may include:
- New Saree collections.
- New Kurta Set collections.
- Product launches.
- Promotional offers.
- Sale events.
- Noventra Shop updates.
You may opt out of eligible promotional communications through an available unsubscribe mechanism or by contacting us.
Transactional communications relating to an order, payment, delivery, refund, return, account security or customer-support request may still be sent where necessary.
Children’s Privacy
Noventra Shop is intended for users who are legally capable of entering into ecommerce transactions or who use the website with appropriate involvement of a parent or lawful guardian.
We do not intentionally design our ecommerce services to collect unnecessary personal information from children.
Where requirements concerning processing of children’s digital personal data apply to our operations, we will implement appropriate measures required under applicable law.
Third-Party Websites & Services
Our website may interact with third-party payment providers, courier services, mapping services, communication providers and other independent platforms.
These service providers may process information according to their own terms, policies and legal obligations.
Noventra Shop is not responsible for the independent privacy practices of third-party websites or services that are not controlled by Noventra Commerce Private Limited.
Processing & Data Transfers
Certain technology, hosting, payment, communication or service providers may operate infrastructure from different locations.
Where information is processed through another service provider or jurisdiction, we intend to take reasonable steps and apply safeguards required under applicable Indian law.
Cross-border processing, where applicable, will remain subject to restrictions, directions or notifications issued under applicable Indian law.
Complaints & Grievances
Customers may contact Noventra Shop regarding privacy concerns, ecommerce complaints or other grievances.
Complaints will be handled through our grievance redressal mechanism in accordance with applicable Indian consumer and ecommerce requirements.
Disclosure Required by Law
We may preserve or disclose information where reasonably necessary to:
- Comply with applicable law or regulation.
- Respond to lawful requests from competent authorities.
- Investigate suspected fraud or unlawful activity.
- Protect Noventra Shop, customers or third parties.
- Establish, exercise or defend legal claims.
- Meet accounting, taxation or regulatory requirements.
Updates to This Privacy Policy
We may update this Privacy Policy when our website, ecommerce services, technology, legal obligations or business practices change.
The latest version will be made available on this page and identified through the “Last Updated” date.
Where required by applicable law, significant changes may also be communicated through an appropriate additional method.
Contact Noventra Shop
For privacy concerns, customer-support enquiries or grievances, contact us using the information below.
Legal framework considered
This Privacy Policy is structured with reference to applicable Indian privacy, information-technology and ecommerce requirements, including provisions that may apply to our activities from time to time.