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About Noventra Shop

Noventra Shop is an online women’s fashion ecommerce brand operated by Noventra Commerce Private Limited.

Our primary product categories are Sarees and Kurta Sets.

Acceptance of These Terms

By accessing or using Noventra Shop, you agree to be bound by these Terms and Conditions together with applicable policies published on the website.

These may include our:

If you do not agree with these terms, you should not place an order through the website.

Who May Use the Website

You should use Noventra Shop and enter into ecommerce transactions only if you are legally competent to enter into a binding contract under applicable Indian law.

Where a person who is not legally competent to contract uses the website, such use should take place under the supervision and responsibility of a lawful parent or guardian.

Account Responsibilities

Where customer account functionality is available, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

• Keep your account information accurate and current.
• Do not share your password with unauthorised persons.
• Notify us if you suspect unauthorised access.
• Do not create accounts using false or misleading information.
• Use the account only for lawful shopping purposes.

We may take reasonable security measures where account misuse, fraud or unauthorised access is suspected.

Products & Product Information

Noventra Shop primarily offers women’s Sarees and Kurta Sets.

We aim to provide relevant product information such as:

• Product name and description.
• Product photographs.
• Available size or variation, where applicable.
• Colour or design information.
• Product price.
• Available offers or discounts.
• Other legally required product declarations where applicable.

Pricing, Taxes & Offers

Product prices shown on Noventra Shop are displayed in Indian Rupees unless otherwise stated.

Applicable taxes, charges, discounts, shipping charges or other amounts will be disclosed as applicable during the shopping or checkout process.

Promotional offers may:

• Be valid only for a specified period.
• Apply only to selected products.
• Have eligibility requirements.
• Be subject to inventory availability.
• Be withdrawn or modified where legally permitted.

Where an obvious pricing, technical or typographical error occurs, we may verify the correct information before processing the order, subject to applicable consumer law.

Orders & Order Acceptance

Placing an order through Noventra Shop represents an offer by you to purchase the selected products at the displayed terms.

Receipt of an automated order confirmation does not necessarily mean that an order can no longer be reviewed for payment verification, stock availability, address issues, fraud prevention or other legitimate processing requirements.

We may reasonably refuse or cancel an order in cases such as:

• Product unavailable or out of stock.
• Payment failure or unsuccessful verification.
• Invalid or incomplete delivery information.
• Suspected fraudulent or abusive activity.
• Obvious pricing or system error.
• Legal or regulatory restrictions.

Where payment has already been successfully received for an order cancelled by us, the applicable refund process will be initiated in accordance with our refund policy and payment-provider timelines.

Payment Terms

Available payment methods may be displayed during checkout and may be facilitated through third-party payment processors, banks or UPI service providers.

You agree to provide accurate payment and transaction information when completing a purchase.

A debit from your bank account does not by itself guarantee successful order confirmation if the payment gateway reports the transaction as failed, pending or incomplete. Such cases may require reconciliation with the payment provider.

Order Cancellation

Customers may request cancellation in accordance with the cancellation options and conditions stated in our Refund & Cancellation Policy.

Cancellation availability may depend on the stage of order processing or shipment.

Shipping & Delivery

Products will be shipped to the address provided by you during checkout.

You are responsible for providing complete and accurate delivery information including:

• Recipient name.
• Complete address.
• Correct PIN code.
• Valid mobile number.
• Other delivery information reasonably required.

Estimated delivery periods are indicative and may be affected by courier operations, weather, public holidays, regional restrictions, operational issues or circumstances outside our reasonable control.

Please refer to our Shipping Policy for additional delivery information.

Returns, Replacements & Refunds

Eligible returns, replacements and refunds are processed according to the applicable policies displayed on Noventra Shop and rights available under Indian consumer law.

Depending on the circumstances, customers may be required to provide:

• Order number.
• Registered customer contact information.
• Reason for the return or complaint.
• Photographs or videos where reasonably necessary.
• Product packaging, tags or labels where applicable.

Wrong, Damaged or Defective Products

If you receive a product that is damaged, defective, materially different from the description or different from the item ordered, please contact us through our published customer-support or grievance channels.

We may request reasonable evidence to verify the issue, such as photographs, package information or other order-related details.

Prohibited Activities

You must not misuse Noventra Shop or its services.

Prohibited conduct includes:

• Using false identity or contact information.
• Conducting fraudulent transactions.
• Attempting unauthorised access to website systems.
• Introducing malware, malicious code or harmful software.
• Scraping or extracting website content through unauthorised automated methods.
• Interfering with website security or functionality.
• Using the website for illegal activity.
• Abusing promotions, refunds or customer-service processes.
• Impersonating Noventra Shop or another person.

We may take reasonable protective action where misuse, fraud or unlawful activity is suspected.

Intellectual Property

The Noventra Shop name, website design, text, graphics, logos, page layouts, original website content and other brand materials may be protected by intellectual property laws and contractual rights.

You may use website content only for personal, non-commercial shopping purposes unless another use has been expressly authorised.

You must not copy, reproduce, commercially exploit, modify or distribute protected website content without appropriate permission, except where legally permitted.

Reviews, Feedback & Submissions

Where Noventra Shop allows product reviews, feedback or customer submissions, you should provide only genuine and lawful content based on your own experience.

You must not submit content that is:

• False or deliberately misleading.
• Abusive, threatening or unlawful.
• Infringing another person’s intellectual-property rights.
• Promotional spam.
• Containing malicious links or code.
• Disclosing another person’s private information without authority.

We may moderate or remove unlawful, fraudulent, irrelevant or abusive content where reasonably necessary.

Third-Party Services

Noventra Shop may use or link to independent third-party services including:

• Payment gateways.
• Banks and UPI providers.
• Courier and logistics companies.
• Mapping services.
• Communication platforms.
• Technology and hosting providers.

Independent third parties may operate under their own terms and privacy policies. We are not responsible for services outside our reasonable control, except where responsibility cannot lawfully be excluded.

Limitation of Liability

Noventra Shop will provide its ecommerce services with reasonable care and in accordance with applicable law.

To the extent legally permitted, we will not be responsible for losses caused solely by circumstances outside our reasonable control, including:

• Internet or network outages.
• Banking-system interruptions.
• Third-party payment-provider outages.
• Courier disruptions beyond our reasonable control.
• Events of force majeure.
• Customer-provided incorrect delivery information.

Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of the website, fraudulent activity, infringement of third-party rights or material violation of these Terms.

This provision does not limit statutory consumer rights or impose responsibility on a consumer for matters caused by Noventra Shop’s own breach of applicable law.

Force Majeure

Performance or delivery may be affected by events outside our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruption, epidemic or pandemic conditions, civil disturbance, major infrastructure failure or similar circumstances.

Where such events affect an order, we will take reasonable steps to manage the situation and provide appropriate information where practicable.

Grievance Redressal

If you have an ecommerce complaint, product issue, payment concern, privacy concern or other grievance, you may contact us using the details below.

Governing Law & Disputes

These Terms and Conditions are governed by the laws applicable in India.

We encourage customers to contact our grievance mechanism first so that disputes can be addressed promptly and fairly.

Subject to rights and remedies available before competent consumer commissions, courts, authorities or other forums under applicable law, matters requiring court jurisdiction will be subject to competent courts having lawful jurisdiction in Rajasthan.

Changes to These Terms

We may update these Terms and Conditions to reflect changes in our website, ecommerce operations, policies, service providers or applicable law.

Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively except where another treatment is required by applicable law.