Plans can change.
Our process stays clear.
This Refund & Cancellation Policy explains when an order placed with Noventra Shop may be cancelled, how eligible refunds are processed and what happens in cases involving failed payments, duplicate transactions, returns or cancelled orders.
Clear cancellations. Traceable refunds.
Eligible prepaid refunds are generally returned through the original payment method after the applicable cancellation, return or verification process is completed.
Contact us as soon as possible if you wish to cancel an order before it enters shipment.
Eligible prepaid refunds are normally processed back to the original payment method.
Failed, pending or duplicate transactions may require confirmation from the payment gateway or bank.
Keep your order number and payment reference available when contacting us about a refund.
Refund & Cancellation Commitment
Noventra Shop is operated by Noventra Commerce Private Limited and sells women’s fashion products including Sarees and Kurta Sets.
This policy explains the commercial process for cancellation and refunds relating to eligible orders placed directly through Noventra Shop.
When Can an Order Be Cancelled?
Customers should request cancellation as soon as possible after placing the order.
A cancellation request is more likely to be accepted where the order has not yet:
- Been packed for dispatch.
- Been handed over to a courier partner.
- Entered shipment or delivery processing.
- Otherwise reached a stage where cancellation is no longer operationally possible.
Submission of a cancellation request does not by itself confirm cancellation. The request will be checked against the current order-processing status.
Cancellation Before Dispatch
If an eligible order is successfully cancelled before dispatch, the order will not proceed for normal delivery.
For prepaid orders, any eligible amount already successfully received will be processed for refund according to this policy.
Where no payment has been collected, such as an applicable unpaid or Cash on Delivery order, there may be no payment amount to refund.
Cancellation After Dispatch
Once an order has been dispatched, normal pre-dispatch cancellation may no longer be available.
Where you no longer wish to keep a dispatched product, eligibility will generally be determined under the applicable Return Policy after delivery.
Read Return Policy →Cancellation by Noventra Shop
In limited circumstances, Noventra Shop may need to cancel an order.
Examples may include:
- Product unexpectedly unavailable.
- Payment verification failure.
- Invalid or incomplete delivery information.
- Duplicate or technically erroneous order.
- Suspected fraudulent transaction.
- Obvious pricing or system error.
- Delivery location being temporarily unserviceable.
- Legal or regulatory restriction.
If we cancel a prepaid order after successful payment, the eligible paid amount will be processed for refund.
Refunds for Prepaid Orders
Eligible refunds for prepaid orders are generally initiated back to the original payment method used for the transaction where technically possible.
Refund to the account linked with the original successful UPI transaction.
Refund through the payment processor to the original card transaction.
Refund through the applicable payment gateway and banking network.
Refund through the relevant supported original payment channel where possible.
Refunds for COD Orders
Where Cash on Delivery is available and an eligible refund is due after payment has been collected, we may request appropriate bank or payment details required to transfer the refund.
Customers should provide correct account information when requested.
We may require information necessary to make a refund, but we will never require your UPI PIN, debit-card PIN, internet-banking password or OTP for issuing a refund.
Refunds After a Product Return
Where a product return is approved, the refund is ordinarily initiated after the returned product is received and the applicable verification or quality check is completed.
The returned product may be checked for:
- Correct product identity.
- Product condition.
- Original tags and labels.
- Accessories and supplied components.
- Reported defect or damage.
- Signs of use, washing or alteration where relevant.
Verification requirements will not be used to unlawfully restrict statutory consumer rights.
Failed or Pending Payment
Sometimes a payment may be debited from your account while the website or payment gateway shows the transaction as failed, incomplete or pending.
In such cases:
Confirm whether a valid order was generated against the payment.
Payment gateways and banks may need time to reconcile an uncertain transaction.
If the debit remains unresolved, contact us with the transaction reference.
Where the payment provider confirms that Noventra Shop did not successfully receive the payment, reversal may be handled automatically by the bank or payment provider.
Duplicate Payment
If you believe the same order has been charged more than once, contact us and provide the relevant order and transaction references.
After verification, any confirmed excess payment received by us for the same transaction will be processed for the appropriate refund.
Order number, payment date, transaction reference, amount charged and the payment method used.
How Long Does a Refund Take?
Once an eligible refund has been approved, we aim to initiate it within a reasonable processing period.
After the refund is initiated by Noventra Shop, the time required for the amount to become visible in your account depends on the payment gateway, bank, card network, UPI provider or other payment system involved.
Cancellation, return or transaction review is completed.
Refund instruction is submitted through the applicable payment channel.
The bank or payment network processes the credit.
The refund becomes visible in the customer's payment account.
Shipping & Return Charges
Treatment of shipping or return charges depends on the reason for cancellation or return.
Where the return arises from a verified wrong, defective, damaged or materially misdescribed product, reasonable return-shipping costs will not ordinarily be imposed on the customer.
For eligible preference-based returns, any applicable reverse-shipping or handling charge will be disclosed in accordance with the applicable Return Policy.
Coupons, Discounts & Offers
Where an order was purchased using a coupon, promotional discount or other offer, the refund will ordinarily be based on the amount actually paid for the eligible item or order.
Promotional value that was not actually paid in cash may not be refundable as cash.
Any restoration or reuse of a promotional coupon will depend on the terms applicable to that offer.
Wrong, Damaged or Defective Products
If a Saree or Kurta Set is delivered damaged, defective, incorrect or materially different from its advertised description, contact us as soon as reasonably possible.
We may request supporting information such as:
- Order number.
- Product photographs.
- Packaging photographs.
- Shipping label information.
- Short video where reasonably necessary.
Nothing in this policy is intended to remove a remedy available to a consumer under applicable Indian law for defective, spurious, wrong or materially misdescribed goods.
Cases Where a Commercial Refund May Not Apply
Subject to statutory consumer rights, a refund request may not qualify under our commercial policy where:
- The returned product does not match the product supplied.
- A preference-based return is outside the applicable return window.
- Product has been materially used, washed or altered.
- Customer caused the damage after delivery.
- Required components of a returned set are missing.
- The order was never successfully paid.
- A payment has already been automatically reversed by the bank or payment provider.
- Another valid exclusion disclosed in the applicable Return Policy applies.
Checking Your Refund Status
If a refund has been initiated but has not yet appeared, first allow the applicable payment provider or bank processing period.
When contacting us about a refund, keep the following information available:
- Order number.
- Registered email or mobile number.
- Original payment method.
- Transaction or payment reference, where available.
- Refund reference provided by us, where available.
Indian Consumer Protection
This policy provides Noventra Shop's commercial refund and cancellation procedure and should be read together with applicable rights available under Indian law.
Nothing in this policy is intended to unlawfully restrict rights available to consumers in relation to defective goods, wrong products, materially misdescribed goods or another matter for which a remedy is required under applicable law.
The policy is intended to operate consistently with applicable provisions of Indian consumer and ecommerce law, including the Consumer Protection Act, 2019 and applicable ecommerce rules.
Refund or Cancellation Complaints
If you have a complaint relating to cancellation, payment reversal, refund, product return or another ecommerce matter, contact our grievance contact below.
Contact Noventra Shop
For order cancellation, refund status, failed payments or related questions, contact us using the details below.