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This Return & Replacement Policy explains when Sarees and Kurta Sets purchased from Noventra Shop may be returned or replaced, what conditions apply and how return requests are handled.
Easy returns. Clear conditions.
Eligible products may be requested for return or replacement within 7 days of delivery, subject to the conditions explained below.
Raise an eligible return or replacement request within 7 days from the date your order is delivered.
Product should remain unused, unworn, unwashed and returned with original tags and packaging.
Returns are inspected after receipt before the applicable replacement or refund is approved.
Contact us if your order is wrong, damaged, defective or materially different from its description.
Our Return Commitment
Noventra Shop, operated by Noventra Commerce Private Limited, wants customers to have a clear and fair process when an eligible product needs to be returned or replaced.
This policy applies to eligible Sarees and Kurta Sets purchased directly through Noventra Shop.
7-Day Return Window
Eligible return or replacement requests should ordinarily be raised within 7 calendar days from the date of delivery.
For example, if your order is delivered on 10 August, the return request should ordinarily be submitted no later than 17 August.
The 7-day commercial return window does not remove any rights or remedies that may otherwise be available to a consumer under applicable Indian law.
When You May Request a Return
Subject to the conditions in this policy, you may request a return or replacement for reasons including:
A different Saree or Kurta Set was delivered.
The product arrived physically damaged.
The item contains a material manufacturing defect.
A different ordered size or variation was supplied.
The item materially differs from the stated product description.
An otherwise eligible unused product meets our return conditions.
Conditions for an Eligible Return
Except where the nature of a defect or consumer right requires otherwise, a returned product should satisfy the following conditions:
- Product is unused and unworn.
- Product has not been washed.
- Product has not been altered or stitched.
- Original brand and product tags remain attached.
- Original accessories and components are included.
- Original product packaging is available where reasonably possible.
- Product is not stained with makeup, perfume, deodorant, body marks or other substances.
- Product is returned in substantially the same condition in which it was received.
Saree-Specific Conditions
Sarees may contain blouse pieces, attached components, decorative details or other elements forming part of the complete product.
An otherwise eligible Saree should be returned with all supplied components intact.
If a supplied blouse piece has been cut, stitched or materially altered by the customer, a preference-based return may not be accepted.
Minor variations in weave, threadwork, print placement or handcrafted details may occur depending on the nature of the textile.
Any belt, blouse fabric, accessory or other component supplied with the Saree should be returned with the product.
Kurta Set-Specific Conditions
A Kurta Set may contain multiple coordinated pieces such as a kurta, bottom, dupatta or other component.
Where a product is sold as a set, the complete set must ordinarily be returned together.
- Do not alter the length, sleeves, waist or fitting.
- Do not remove permanent tags before deciding to keep the item.
- All pieces supplied as part of the set should be included.
- Product must remain unworn except for a reasonable trial for fit.
- Product must remain clean and free of stains or fragrance.
Products That May Not Be Eligible
A preference-based return may be rejected where the product:
- Has been worn beyond a reasonable fit trial.
- Has been washed or dry-cleaned.
- Has been altered, stitched or modified.
- Is damaged after delivery due to customer handling.
- Is missing tags, accessories or significant components.
- Contains makeup, perfume, body marks, stains or odour.
- Was expressly sold as non-returnable or final sale, where such restriction is legally valid.
- Is submitted outside the stated commercial return period without another legal basis for return.
A “final sale” or similar commercial restriction will not be used to deny a remedy where applicable law requires acceptance of a defective, wrong, spurious or materially misdescribed product.
Wrong, Damaged or Defective Orders
If your order arrives damaged, defective, incorrect or materially different from the advertised or agreed product, contact us as soon as reasonably possible.
To help us verify the issue, we may reasonably request:
- Order number.
- Registered mobile number or email.
- Photographs showing the product issue.
- Photographs of the packaging and shipping label.
- Short video where reasonably required to establish damage.
If a parcel arrives visibly damaged, keep the product, packaging and shipping label until your complaint has been reviewed.
How to Request a Return
Submit your request through our published customer-support contact information.
Provide the order number and reason for your request.
Our team may request supporting information if needed.
Follow the approved return or pickup instructions.
The returned item is checked after receipt.
Eligible replacement or refund is then processed.
Reverse Pickup & Return Shipping
Where reverse pickup is available at the customer’s location, we may arrange collection through a courier or logistics service provider.
Reverse-pickup availability depends on courier serviceability.
For verified wrong, defective, damaged or materially misdescribed products, reasonable return-shipping costs will not ordinarily be imposed on the customer.
For an eligible preference-based return where no product fault exists, any applicable return-shipping charge will be disclosed before the return is processed.
If reverse pickup is unavailable, our support team may provide alternative return instructions where applicable.
Return Inspection
Returned products may undergo a reasonable inspection after being received.
The inspection may verify:
- Product identity.
- Returned quantity.
- Tags and accessories.
- Signs of wear or washing.
- Alteration or damage after delivery.
- Reported defect or incorrect product claim.
Inspection requirements will be applied reasonably and will not be used to defeat consumer rights available under applicable law.
Replacement Requests
Where a replacement is approved, it is subject to availability of the requested product or appropriate replacement stock.
If the same item is unavailable, we may offer an appropriate alternative resolution such as:
- Another available size or variation, where agreed.
- Another appropriate product option, where agreed.
- Refund through the applicable refund process.
Refund After an Approved Return
Where a refund is approved, it will ordinarily be initiated after the returned product has been received and the applicable verification has been completed.
Refunds are generally sent to the original payment method where technically and legally possible.
After we initiate a refund, the time taken for the amount to appear in your bank account, card, UPI-linked account or other payment method may depend on the relevant payment provider or banking system.
Read Refund & Cancellation Policy →When a Commercial Return May Be Rejected
A preference-based return may be rejected after verification if:
- The returned item is materially different from the shipped product.
- Significant product components are missing.
- The item shows material signs of use or washing.
- The product has been altered or stitched.
- Damage occurred after delivery due to customer misuse.
- The request falls outside the applicable commercial return window and no other legal entitlement applies.
Where a return is rejected, we may explain the relevant reason to the customer.
Your Statutory Consumer Rights
This Return Policy is intended to provide a commercial return mechanism in addition to rights and remedies available under applicable Indian law.
Nothing in this policy is intended to unlawfully restrict a customer’s rights concerning goods that are:
- Defective.
- Deficient.
- Spurious.
- Materially different from advertised characteristics or features.
- Otherwise subject to a statutory consumer remedy.
This policy should be read together with applicable provisions of the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as amended.
Return Complaints & Grievances
If you have a complaint regarding a return, replacement, product issue or refund, you may contact our grievance contact below.
Start a Return Request
Contact Noventra Shop using the details below and keep your order number available.