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Shipping at Noventra Shop

Noventra Shop is operated by Noventra Commerce Private Limited and offers women’s fashion products including Sarees and Kurta Sets.

This policy applies to orders placed directly through Noventra Shop and explains our general shipping, dispatch, tracking and delivery procedures.

Where We Deliver

Noventra Shop aims to deliver orders to serviceable locations across India.

Delivery availability depends on factors such as:

• Destination PIN code.
• Courier partner network coverage.
• Product and shipment restrictions.
• Temporary regional service limitations.
• Operational or regulatory restrictions.

Order Processing Time

Eligible confirmed orders are generally processed within 1–2 business days.

Processing may include:

Processing times may be longer during high-order periods, public holidays, special sale events or unusual operational circumstances.

Estimated Delivery Timeline

Delivery time begins after an order has been dispatched and may vary by destination.

Shipping Charges

Any applicable shipping charge will be displayed during the shopping or checkout process before the order is completed.

Shipping charges may vary based on:

• Order value.
• Delivery location.
• Promotional shipping offers.
• Courier service requirements.
• Other applicable checkout conditions.

Where free shipping is offered, any eligibility conditions will be displayed as applicable.

Correct Shipping Address

Customers are responsible for providing complete and accurate delivery information at checkout.

Please verify:

• Recipient name.
• House, flat, building or shop details.
• Street, locality and landmark.
• City and state.
• Correct PIN code.
• Valid mobile number.

Track Your Order

Once an order is shipped, tracking information may be generated by the courier partner.

Depending on the integration in use, tracking details may include:

• Courier partner.
• Tracking or AWB number.
• Shipment status.
• Dispatch date.
• Available delivery updates.

Courier & Logistics Partners

Noventra Shop may use independent courier and logistics providers to deliver customer orders.

Courier allocation may depend on:

• Destination.
• Serviceability.
• Shipment size or weight.
• Delivery performance.
• Operational availability.

Customers ordinarily cannot require a specific courier partner unless Noventra Shop expressly offers such an option.

Possible Delivery Delays

Although we aim to deliver orders within the estimated period, delays can occur.

Possible reasons include:

Where we become aware of a material delivery issue, we may take reasonable steps to assist with the shipment.

Failed Delivery Attempts

Courier partners may attempt delivery at the address and contact details provided during checkout.

Delivery may fail where:

• Recipient is unavailable.
• Customer cannot be contacted.
• Address is incomplete or incorrect.
• Entry to the location is restricted.
• Customer refuses the parcel.
• Courier cannot locate the delivery address.

Depending on courier procedures, an additional attempt may be made before the parcel is returned to origin.

RTO / Undelivered Orders

If a shipment cannot be delivered, the courier may return it to the sender. This is commonly referred to as Return to Origin or RTO.

Where an order is returned to us, the appropriate next step may depend on:

• Reason for non-delivery.
• Payment method.
• Product condition.
• Customer request.
• Courier and operational circumstances.

Eligible prepaid refunds, where applicable, will be handled in accordance with our Refund & Cancellation Policy.

Parcel Arrived Damaged

If your parcel arrives visibly damaged, opened, tampered with or the product inside is damaged, contact Noventra Shop as soon as reasonably possible.

We may reasonably request:

• Order number.
• Photographs of the damaged parcel.
• Product photographs.
• Shipping label photograph.
• Short video where reasonably necessary.

Partial or Split Shipments

An order containing multiple products may occasionally be dispatched in more than one shipment.

This may happen because:

• Products are fulfilled separately.
• Courier routing differs.
• Package size or logistics requirements differ.
• Operational circumstances require separate dispatch.

Different parts of the same order may therefore arrive on different dates.

Cancellation After Shipping

Once an order has been handed over for shipment, normal pre-dispatch cancellation may no longer be possible.

Where you no longer wish to keep a delivered item, return eligibility will be determined under the applicable Return Policy.

Shipping Complaints & Grievances

If you have a complaint concerning delivery, shipment delay, damaged goods, an undelivered parcel or another ecommerce matter, contact us using the details below.